F.A.Q

 

FAQ

Terms And Conditions

General Questions

Internet Protocol television (IPTV) is a system through which television services are delivered using the Internet, instead of being delivered through traditional terrestrial, satellite signal, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the media in smaller batches, directly from the source. As a result, a client media player can begin playing the data (such as a movie) before the entire file has been transmitted. This is known as streaming media.. IPTV is a the new way to deliver digital media content to end-users. Anyone can setup an IPTV server and then broadcast your media (or channel) to multiple users. IPTV uses Stalker.
A box can be virtually any media box. Anything that runs newer KODI (15.2 and above) - that includes HTPC / PC / shield / nexus box / roku / fire stick/ etc. This also includes MAG254 box or AVOV TvOnline boxes or Android box. You can buy a service with your choice of IPTV box from our website.
Stalker is a middleware protocol that is used to deliver the content to you. To put it as an analogy, the website is like an IPTV channel - and just like website uses HTTP protocol, IPTV uses middlware protocol to transfer data/media to you.
you will need a "box" to handle the stalker service. You will need to know what server URL is providing you the content. You can buy service in from "Shop"
Currently our IPTV service only can be watched on MAG250, MAG254, MAG255, MAG260, MAG270, MAG275, AVOV, Kodi IPTV Stalker or a STB emulator for Android devices, M3U players and Smart TV.
We recommend to use single subscription on one device only. There are people who use a trick to use on multiple device but if your account get blocked by server doing so than we won't be responsible for it. Also Won't be able to help to release your device from block list.
Most of the ethnic channels are 380 / 480 range. If you have local Canadian channels (usually in HD) HD means 720p. Its extremely rare that you will run into 1080p "channel" on IPTV. All this is dependent on the server. E.g., you could have TBS as HD on one server but if you subscribe to another service they may have it on Low quality. I personally find that even low quality is generally very good.
Sometime channel go missing and come back due maintenance. Also service provider has a rights to remove the channels without prior notice so if you missing a channel more than a week than it may have removed by Service provider. However you will have option to go with different service we offer that has channels you looking from coming month subscription.
Yes. You can cancel the service and we will process the refund for remaining month of service that hasn't been assign to your account. For detail please send us an email or Contact US.
Once account is activated and connected to your box we can't process refund. We will try our best to get you best service in earliest time possible but If you are still not satisfied with service than we will give you refund for unassigned months of service to your account.
Any high speed internet with unlimited bandwidth should work well, include DSL, ISDN, FIOS, CABLE, WI-FI, and Satellite broadband connections.
We support several payment methods, including Credit Card,,Interac Email Money Transfer, PayPal & Bitcoin.
We are located in offshore countries.
We never disclose the personal information of our clients or supporters to third parties.
We generally process order within 5 minutes to 30 minutes of receiving successful payment. You will receive an email with your order detail.
You can contact our 24/7 friendly Support via phone, E-mail, chat or text.
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